When will I RECEIVE my book box?
If you have pre-ordered a limited edition Silly Season box, these will begin dispatch on 19.11.18. If you order your Silly Season box after 19.11.18, your box will be dispatched in our normal processing time of 5 working days.
For subscriptions and other one-off boxes, your book box will be dispatched in 5 working days.
When do I PAY for my 6 month / 12 month subscription?
When you subscribe online, PayPal will charge you immediately. You will then be charged on the SAME date every month following for the duration of the subscription.
What happens at the end of my 6 month / 12 month subscription?
In the final month of your subscription, you will be contacted to see if you are happy to continue with another 6 or 12 month subscription, or change to a different subscription. We will arrange this for you and you will receive confirmation of all changes from us and from Paypal.
How do I CANCEL my subscription?
We are confident you will love our product but on the off chance you need to cancel, we have made the process as easy as subscribing. Here is the PayPal link https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=5DZ8AWKQQKKCE to cancel your subscription anytime and it will be effective immediately.
Do I need a PayPal account to purchase or subscribe?
Yes, for subscriptions, you will need a PayPal account which is a simple, safe process with no hidden charges, terms and conditions. For ‘buy now’ purchases , PayPal gives you the option of simply paying via credit card without signing up to PayPal.
How do I know WHICH book box I will be receiving?
For subscriptions, the current book box theme will be shared on the website and social media. However, you may not always know the theme of the upcoming months’ book boxes until we release them on social media as we love a good surprise….don’t you?! Whereas, for the one-off gift boxes the themes of the book boxes will be available on the website.
Can I get a REFUND if I already own one of the books in the box?
No, sorry! We have worked tirelessly to choose unique, high quality books, many by famous authors, and all not typically available for purchase at major retail stores. However, in the unlikely case that there is a ‘double up’, we suggest “re-gifting” this particular book to friends or family.
Will my 6 year old son son will enjoy these book boxes?
Absolutely! These boxes have been created with 3-5 year olds in mind, but children (and adults) of any age will enjoy and benefit from different aspects of these books and games.
Are these book boxes just for children with speech and language difficulties?
No! These book boxes are great for ALL children as they will enrich their language and literacy skills to set them up for success in school and in life.
If we haven’t answered your questions here, please feel free to email us at firstname.lastname@example.org.