When will I RECEIVE my membership?
If you sign up to our 6 month membership between the 1st and 15th of the month, your monthly book package will be dispatched on the 16th of the month. If you sign up between the 16th and the end of the month, your monthly book package will be dispatched on the last day of the month.d in 5 working days.
When do I PAY for my 6 month membership?
When you subscribe online, PayPal will charge you immediately. You will then be charged on the SAME date every month following for the duration of the membership.
What happens at the end of my 6 month membership?
In the final month of your subscription, you will be contacted to see if you are happy to continue with another 6 month membership! We can arrange this for you and you will receive confirmation of all changes from us and from Paypal.
How do I cancel my membership?
We are confident you will love our product but on the off chance you need to cancel, we have made the process as easy as subscribing. Here is the PayPal link https://www.paypal.com/cgi-bin/webscr?cmd=_subscr-find&alias=5DZ8AWKQQKKCE to cancel your membership anytime and it will be effective immediately.
Do I need a PayPal account to purchase or subscribe?
Yes, for memberships, you will need a PayPal account which is a simple, safe process with no hidden charges, terms and conditions. For gift boxes (‘buy now’) purchases, PayPal gives you the option of simply paying via credit card without signing up to PayPal.
How do I know WHICH theme I will be receiving?
For membership, the current monthly theme will be shared on the website and social media. You can browse the rest of the themes featured in the current 6 month membership here. Whereas, for the one-off gift boxes the themes of the book boxes will be available on the website.
When will I RECEIVE my book box?
All gift boxes will be dispatched in 5 working days.
Can I get a REFUND if I already own one of the books in the box?
No, sorry! We have worked tirelessly to choose unique, high quality books, many by famous authors, and all not typically available for purchase at major retail stores. However, in the unlikely case that there is a ‘double up’, we suggest “re-gifting” this particular book to friends or family.
Will my 6 year old son son will enjoy the membership or gift boxes?
Absolutely! These boxes have been created with 3-5 year olds in mind, but children (and adults) of any age will enjoy and benefit from different aspects of these books and games.
Are these book boxes just for children with speech and language difficulties?
No! These book boxes are great for ALL children as they will enrich their language and literacy skills to set them up for success in school and in life.
If we haven’t answered your questions here, please feel free to email us at firstname.lastname@example.org.